Errors in processing
Below are the controls carried out by Self Service to ensure the correct functioning of the end-to-end flow and to preserve our users' experience. If any of the controlled situations are detected, the complete information will not be processed and must be resent in its entirety.
Content controls
| Error code | Description | Cause |
| E001 | Field {fieldname} not present | One of the required fields is not present. |
| E002 | Invalid format in field {fieldname} | One of the fields does not respect the indicated format. |
| E003 | Due last date must be after today | The due date must be after the current date. |
| E004 | Second Due date must be after first due date | The second due date must be after the first. |
| E005 | Third Due date must be after second due date | The third due date must be after the second. |
| E006 | Second due date is missing | The second due amount is present, but the second due date is missing. |
| E007 | First Due amount not present or is not greater than 0 | The first due amount is missing or not greater than 0. |
| E008 | Second Due amount not present or is not greater than 0 | The second due date is present, but the second due amount is missing. |
| E009 | Third Due amount not present or is not greater than 0 | The third due date is present, but the third due amount is missing. |
| E010 | Amount has decimals, only integers are allowed | For Chile and Colômbia. Some of the amounts contain decimals. |
| E012 | Reason length must be less than or equal to 100 | The reason field exceeds 100 characters. |
| E013 | External Reference length must be less than or equal to 50 | The reference field exceeds 50 characters. |
| E014 | Tax must be 0, 5 or 19 | For Colombia. taxes values must be from the list of possible values. |